Be the one that helps: SAP Employees Release “It Gets Better” Film

From the SAP Community Network today:

What do we live for, if it is not to make life less difficult for each other?
-George Eliot

SAP employees release our It Gets Better film today in support of LGBT youth in crisis. As we do, we reflect on what makes a community, who belongs to it, and how communities can hurt – and how communities can help.

I am proud to be an SAP employee today as we release our own It Gets Better film. I’m also humbled, regretful that we didn’t make this by December 31, 2011, and vulnerable. I will explain.

The It Gets Better Project, founded in September 2010, is a collection of over 50,000 videos submitted by individuals, celebrities, employees, and organizations in response to a number of suicides of lesbian, gay, bisexual, and transgender (LGBT) teens or those perceived to be gay or different. The goal of the videos is to counter bullying influences by telling personal stories about how life gets better – to offer hope by speaking directly to people at-risk of suicide. In the video, I join my incredible colleagues with my heart on my sleeve. But I was absolutely compelled to help fellow colleagues make this happen, even more so after I learned about Jeffrey Fehr.

On January 1, 2012, 18-year-old Jeffrey Fehr of Granite Bay near Sacramento made the devastating decision that he could no longer go on living and took his own life. He had recently graduated from Granite Bay High School where he was a pioneer as the first male cheerleader. He was well loved by his friends and his family, and was a bright light and inspiration for countless peers. He was also an out gay youth who had endured years of teasing and bullying.

In the words of his father, SAP employee Steve Fehr:

Jeff chose a permanent solution to a temporary problem not realizing the pain, heartache and agony he was leaving behind. Please do not do that to the ones who love you the most. Please reach out for help now to the many resources available.

On January 2, Graph Desino, schoolmate of Jeff’s at Granite Bay High School, posted on the blog Graph’s Crap:

When I was a freshman, I wrote a Gazette article about Formspring and its uses/abuses. It was pretty dull stuff, truth be told. But somehow, while I was fiddling with my own Formspring account, I stumbled upon Jeff’s. … I don’t remember any specifics, but the hate and anger thrown at this kid, holy shit.
[Jeff’s] Formspring archive remains etched in my mind for a reason. I’d always felt very uncomfortable here, with my bisexuality, and all those knowing glances, but I thank God I never had to deal with what he did. It was unrelenting. Often obscene. Always anonymous.

But he replied to them without animosity. That was the really incredible part.

We can’t see Jeff’s Formspring account anymore but we can imagine what sort of stuff that was that he had to deal with. In a Granite Bay Gazette article from November 2010, shortly after the It Gets Better project’s inception. Schoolmate jcologna writes stories from close to home about how gay students are impacted by bullying. Teacher Katrina Wachs says in the article:

“Since I came to this school I have been shocked by how many times a day I hear ‘that’s gay,’ ‘fag’ and a myriad of other slogans and verbal slurs,” GBHS teacher Katrina Wachs said. “I think it’s a real human rights issue.”

The author goes on to talk about others struggling with bullying:

“It’s gotten pretty overboard, I got hit in the face last year,” the anonymous junior girl said. “I have had people go on Myspace and post ‘yes on prop 8’ on all of my pictures and I have gotten texts like ‘oh you’re a stupid lesbian you probably have aids’ and just stuff like that.”

Jeff Fehr himself is quoted in the article. And the junior girl who is bullied remains nameless, but we know there have been other teen suicides. She concludes: “I feel like maybe if it was talked about more in class then maybe it would be less of a problem.”

So we’re talking about it.

In making and releasing this film I had countless conversations with SAP colleagues and beyond that I shall never forget. Many of these conversations necessarily, given the track record of sustained bullying and cyberbullying as we’ve sadly grown to see above, revolved around how to react if people are going to say bad things. Many of the conversations however have been nothing short of inspirational, and these sustain me.

Recently I was asked something by one of our beloved community advocates right here on the SCN that I shall also never forget. The project resonated with her and she wondered whether, if she wrote about it, it would be inappropriate to talk about suicide and bullying in general and not specifically LGBT suicide and bullying.

And I answered about how she should absolutely do so — that she should apply the message in whatever direction speaks her truth.

Because what is a community? The LGBT community may all-too-accurately point out that suicides within our community are markedly particular — the fact is, in U.S. surveys, lesbian, gay, and bisexual adolescents and adults have two to six times higher rates of reported suicide attempts compared to comparable straight people. Among transgender people the rates of suicide attempts are markedly high but not well measured.

And yet LGBT people are our communities; and our communities at SAP and on the SCN represent diversity at its finest — we represent.

Communities are the sum of their people. And companies are the sum of their employees. And SAP helps companies run better. This film is about being better to each other, valuing differences – being the best people we can be.

Communities can hurt – and communities can help. Watch, share, talk, and help us be the kind that helps.

Tonight in Palo Alto we premiere the It Gets Better: SAP Employees film to a live audience in Cafe 1 at 5:30pm, where we welcome Granite Bay High School teacher Katrina Wachs to participate on a panel to talk about what is going on here. We also welcome local Gunn High School teacher Daisy Renazco and prominent LGBT suicide prevention organization Trevor Project CEO Abbe Land, as well as Seth Levy from the It Gets Better project.

If you are in town, please join us at 5:30 tonight. If you are not, please watch the film and share widely. Help us help even one person realize that they are not alone. My deep thanks.

The circus of innovation — Lincoln and Facebook

Who doesn’t love a story that combines a day off, a road trip, the circus, Abraham Lincoln and Facebook, and a neat parable on innovation to boot – whatever THAT is. It’s a circus I say!

Shout out to this wonderful story by Nate St. Pierre:

A patent request for Facebook, filed by Abraham Lincoln in 1845.

So that’s what I did on my day off: a random road trip, a circus graveyard, a poker game between a showman and a president, and the discovery that good ol’ Honest Abe was a man well ahead of his time.

http://natestpierre.me/2012/05/08/abraham-lincoln-patent-facebook/

Media Share in the Social Intranet

Ich bin veröffentlicht (albeit in a small way!). Below you can read pages 274 and 275 of a book called Social Intranet: – Kommunikation fördern – Wissen teilen – Effizient zusammenarbeiten. (Cited by permission from Dirk Dobiey, one of the book’s chief authors.)

Social Intranet talks about the many aspects of SAP’s successful internal communications platform — our “social intranet” — which is managed by the organization called Knowledge Management Competency Center.

This chapter talks about Media Share, the project I am pleased to have shepherded into existence at SAP. In this project, we identified the need — and then set out to fulfill it — to help people easily share videos inside the company. While it’s easy to share media externally on countless social internet channels, internal sharing comes with its own challenges, which are both technological and business-related. We ended being part of a vibrant communications platform backed by an avid community and a company that demands new ways to be open and transparent internally. It has been a real privilege to be involved with this project.

Video sharing with Media Share is only one piece of the social intranet pie at SAP. Check out the whole book for more details on the vibrant platform inside SAP (if you read German since it’s only in German at this point).

Key excerpt auf English:
“Critical to our growth was listening to our community of users, seeing how they were using Media Share, and responding, as well as learning of the many bright ideas out there on valuable ways to use a video sharing platform,” Moya notes.

5 unstoppable trends from the Web 2.0 Summit stage, personified

The theme of this year’s Web 2.0 Summit 2011 officially was “The Data Frame.” But take it from me — the unofficially real themes are these five unstoppable trends that, were they a person (taking a cue from Genevieve Bell’s talk “The secret life of data” — “Who is data and if it were a person what would it be like?”) would look exactly like: “You, as a Platform, Friending Your Social Car and its Music, and Thereby Completely Transforming How We Buy Things.” I will explain … in this fully subjective list of five of the top tech trends that are unstoppable disruptions at the Web 2.0 Summit 2011.

facebook business

facebook business by Sean MacEntee, on Flickr

FACEBOOK

Trend One.  It’s nothing new.  But Facebook continues to be a top trend at the Web 2.0 Summit. Chatter about being “friends” with Facebook was in the background of many of the sessions – and *everybody* – except maybe Google – is friends with Facebook (and now Facebook doesn’t even have to friend you back).  This is not a surprise — as KPCB’s Mary Meeker put it in her always fabulous Internet Trends report, “There are as many people using social networking sites now as there were Internet users in 2006.” From what I could tell from my seat in the third row back at the Palace Hotel, at least in the US, Facebook is still winning the social game — despite Google taking pains to talk about how great Google+ is doing and even trotting Sergey Brin out in a surprise appearance together with Vic Gundotra to say so.

The balance of power in social seems to be between the “caution to the wind” nature of existing social tell-alls, and Google — which is taking a specifically cautious approach to social — contending that this is what people want. Google is not only trying to win on these more conservative terms (“There’s a reason why every thought in your head does not come out of your mouth,” said Vic Gundotra, and maintaining somewhat vehemently that Google is “taking a cautious approach to releasing an API”) but also could be preparing to bet the farm on tying Google’s offerings together with Google+, at least by later in the year, if I caught the hints.

But the Facebook party is full-swing. Everyone from Microsoft (“Facebook defines the word social and we work with them closely — combined with Bing” — Steve Ballmer) to eBay (“We’re bringing the open graph into the eBay experience, and bring the eBay experience into the Facebook environment” — John Donahoe) to Salesforce (“Facebook is eating the Web. People are spending much more time on Facebook than on the Internet.  It’s a social revolution” — Marc Benioff) to beyond reports that Facebook is hot.

For Facebook’s part, Bret Taylor, Chief Technology Officer, didn’t just rest there: “Google+ to me is validating to what we at Facebook have convinced the world of: Products are better when they’re social,” he said.

It continues to be a virtual Facebook lovefest.

Saving the world one email at a time

Saving the world one email at a time by Ryan Vaarsi, on Flickr

PERSON AS PLATFORM

But “the problem is that my data is somewhere else…” was a common refrain during the data frame discussions, and Facebook and Google got no free pass here.

“When are you guys and Google gonna get over it and start sharing,” sparred John Battelle to Bret Taylor, to audience applause. “Why can’t I use Facebook Connect to populate my circles or lists? Isn’t that data that is ours and should be simple to move?”  Although Battelle meant this as a serious question, there was no serious response to be heard. The fact is, data — our data, data about us and from us — is still what’s worth the bank to social companies.

Many speakers however echoed a fresh refrain about data and your personal identity — and whether your personal data belongs to you or at a minimum can be portable to whatever (social) network you want.  Chris Poole of 4chan/Canvas kicked off this identity crisis with an excellent talk, concluding that as far as online identity goes, “Facebook & Google do it wrong; Twitter does it better; I want to think about a world that does it right.”

Beyond straight social networking technology, personal identity took a stunning turn with Anne Wojcicki’s talk about 23andMe — the “retail DNA testing service providing information and tools for consumers to learn about and explore their DNA.” 23andMe straddles biotech and Web 2.0 with the powers of a huge genetic dataset that can, in combination with its growing passionate community, go beyond straight ancestry queries to help identify individuals that have variants and prevent disease or identify genes that look like modifiers – just for a couple of examples. “The community has been so successful that in such a short time we found something that could be a modifier that leads to a druggable target,” said Wojcicki.

One big question this begs is whose data is this genetic information? Is this owned by the pharmaceutical companies? The community itself? Individuals – in so far as you “own” pieces of yourself?

It was Mitchell Baker (Mozilla Foundation) that took the next step that started to put a finger on the actual idea of person as platform:

We create data online but we have little control. We can turn privacy up and down but that’s it. We have essentially giant data factories — it is at heart an industrial era process. The core process of my data footprint lives as part of the data factory’s process. The customization all lives within a single model. Let’s think differently about data for a moment – what could data be? In that world, I am the platform for my data, and you are the platform for your data.

Baker’s bottom line: “If I become the platform, that allows the big data providers to continue to operate at scale (provide experiences we like with customization at edges but not core) and allows economic generation.”

Do we have this yet? “We don’t have all this infrastructure today but at Mozilla we’re building blocks of where I can be the center of my life.” Brilliant future, with Baker as our guide and person at the center.

Buy More Stuff, Black Friday 2009

Buy More Stuff, Black Friday 2009 by Michael Holden, on Flickr

HOW WE BUY

We’re still buying.  People can log on to 23andme.com and start exploring their DNA today, for example. We keep buying more and more stuff — but the message was clear at the Summit: the way we buy is undergoing massive disruption.  Analogous to what was happening outside a few blocks away with the Occupy Wall Street movement hitting San Francisco streets with #OccupySF, and referenced obliquely by Benioff as the “Corporate Spring,” I think it’s the disruption of the way we buy, right down to the very the payment itself.

During the conference, John Battelle made sure to ask most speakers what they thought of the Occupy movement. For their part, Visa president John Partridge and American Express group president Dan Schulman echoed that there’s “a concern for what’s transpired around the world economically… and significant pent-up anger about how did we end up in this situation” — but seemed eager to allocate blame towards the federal government or elsewhere for the debt crisis, rather than, of course, looking inward. And to John Battelle’s question whether Visa and AMEX are afraid of eBay now that merchants, frustrated with transaction fees, are is implementing direct payments, we of course heard non-answers.

But there were dramatic backdrops to that perspective, with not only eBay (and the demonstrations themselves), but with  Alex Rampell’s TrialPay — which makes the excellent point that there is so much to be gained from the data in online payments that it makes no sense whatsoever to charge consumers a transaction fee just to pay. “At TrialPay, we think payments should be free” — because the underlying data that happens in a transaction is worth more, is the disruptive point behind the service.

It makes it look like credit card companies, despite their protesting otherwise, have to be worried about going the way of the record industry.

Mary Meeker also echoed an impression of Occupy that was equally affirming yet implicated:

I think people are angry — everybody’s angry and deserves to be angry. Finger-pointing is not good. I look at it in a holistic way. Over last 40 years, government has been pretty loose with spending and interest rates have been at low-level, so people were looking for places to invest and went to houses. Credit was easy.  Government sets up a situation where it’s easy to borrow. Wall Street was giving instruments to trade and they traded it like crazy.    … The way out? We all have a problem and we all have to sacrifice.

(Spending five minutes a day on (the hugely hyped) One Kings Lane five days a week, as Meeker admitted to doing, seems a bit like a strange sacrifice.)

If you are making sacrifices, you can look forward to what can be known in the future as “Web 3.0” — and we don’t mean the Semantic Web.   As Tim O’Reilly said in the conference introduction, “Now we know what Web 3 will be — Web 3 will be whatever pulls us out of the economy now” (since Web 2.0 is what pulled us out before).

Tenha medo

Tenha medo by jampa, on Flickr

SOUND

This leads me to two more fairly unconventional top tech trends to personify. Did you know Sound is the Next Big Thing? “Sound is going to be bigger than video. Record is bigger than QWERTY,” said Mary Meeker, quoting Alexander Ljung from SoundCloud, and then she rattled off a number of sound technologies from bluetooth devices, headsets, SoundCloud, Spotify (“which changed way I listen to music”), connected car audio, sound recognition — all ready for and undergoing massive disruption.

Both Pandora and Spotify were there to speak at the Summit, though “Pandora doesn’t compete with Spotify,” Tim Westergren insisted, “It competes with radio — and radio is where people just want to turn it on and play.”

Sound will be big not only on our devices but in our cars.  Says Westergren, “One half of radio listening happens in the car. The smartphone is your modem, bringing it into car. The car hijacks controls of Pandora into the dashboard.”

Driving into the Andes

Driving into the Andes by Stuck in Customs, on Flickr

CARS

Which leads me to the last big trend to notice.  Cars — clean fuel cars, electric cars, social cars, apps for cars, connected cars — Google cars.  Cars are big.

On the apps side, from Waze — with which 7 million users in Israel beat traffic — to Pandora to many other apps, lots of lonely commuters driving solo in cars aren’t so much a plague for sustainability, but create in fact a huge whitespace.

Part of the reason cars are such a rich whitespace for applications right now is because of this Data Frame. We’re realizing that there is much data to be harvested from cars themselves in the Big Data Frame view.  From David Hornik at August Capital:

We figured out about six years ago there lots of systems creating data exhaust. If we harness it, that’s big value… Cars are reporting a lot of things — from how fast the car is going, to the temperature outside (is the road about to ice over?), to exactly where they go (so maps can be way more accurate), to whether the windshield wipers are on – are they high or low? This allows our cars of the future to say “here’s the right driving route for you today based on all this factual data.”

It seems to me that one of the biggest future disruptors of the Data Frame just might be the coming of broadband in cars.

On the side of the cars as platforms themselves, we see a trend towards both social cars — as Marc Benioff wants a car he can friend — to electric vehicles with ventures such as Fisker, Tesla, and GE building factories here in the US.

As if that’s not enough going on, Sergey Brin said Google is building an “autonomous car” – a self-driving car that he says will be cool. “There is a tremendous opportunity to improve the world with advanced research projects like this,” said Sir Google.

This led Battelle to say: “I’m going to start a conference about cars.”  I believe it, too. And if he does, I hope to be there to write way too much about it yet again.

Maybe I’ll ride there in my all-electric Tesla while listening to Pandora, connecting with friends online, and talking with my car (let’s call her “Sira”), about the latest deals on One Kings Lane.  Or maybe, like the fact that we predicted the flying car but not the Internet, the future will look a lot different than any of us know now.

Because trends may be unstoppable, but data is feral, says Genevieve Bell. “Data keeps it real — physical objects resist being digitized. There’s something about data that will resist being incessantly digitized.”

The wildcard is the person in the platform.

This Week in Video and Politics

I’ve been working on an internal video sharing platform at work for over a year, and now everything from music to politics to diversity to news to family and more directly seems to relate to video sharing platforms.

This week, two videos in particular have caught my interest at the intersection of Video and Politics. Let’s start with Charlie Crist:

[youtube:http://www.youtube.com/watch?v=s4k13LmlcUE%5D

A colleague passed along the news story behind this to me: Crist, Byrne settle lawsuit over campaign song.

We know a bit about the potential issues of music copyright infringement through our work on our video project, so it’s surprising that this video was ever made. Charlie Crist should have known better when he used the Talking Heads’ song Road To Nowhere in his campaign ad, but in the realities of political campaigning he (or likely his campaign) could well have realized a “cease and desist” order might not have even taken effect until the campaign was long over.  Seems anything goes in the fast lawless heat of political campaigns.

On the other hand, Prop 8 proponents are targeting Judge Vaughn Walker over his public use of videotapes from the trial in the long long journey of Prop 8 through the courts. Seems back on February 18, at an event on courts and new media in Arizona, Judge Walker delivered a session called Shooting the Messenger: How Cameras in the Courtroom Got a Bad Wrap, and during that session he showed pieces of the videotaped trial, including testimony from a Prop 8 proponent.  C-SPAN was there to record it, which amounted essentially to “broadcasting the testimony on TV,” which is of course what the Prop 8  folks never wanted in the first place.  Since a stern motion about this apparent “illegal” release of videotape was delivered today, you should watch it there while you can (I can’t get a version with embed strings but will come back and embed if I find one).

The Ninth Circuit Court later had no problem showing the Prop 8 trial live on C-SPAN. You can watch it in its entirety to this day:

[youtube:http://www.youtube.com/watch?v=tO_HoF1EBfw%5D

Beyond Walker’s district court however there are no live witnesses to testify. All records of people’s motivations are preserved back in the district court.

For the moment let’s ignore the the obvious question “What do Prop 8 proponents continue to want to hide?” I used to think that The Law was one of the next biggest areas of disruption in the “Web 2.0” space. Now that I’m involved in a video project, naturally I think video is the current huge disruption in politics.

Of course — none of these things are new, but whereas Law seems to be purposefully designed to be slow in a fast-media world, Politics is far from it.  A quick campaign ad released the day before an election can change its course.  Thankfully, checks and balances are however still in tact. A targeted attack on a meticulously prepared, thoroughly researched and fairly tried case (or the relevance of the case’s judge’s sexuality) will amount to nothing except passing fancy in the “court of public opinion.”

Video however? Video can reveal to anyone who cares to see the real motivations behind Prop 8 as revealed in the courtroom from its proponents under testimony, and you can try to pull it down, but the record is cast. The Internet will continue to remember. And we’re here to see it.

Tsunami Warning San Francisco, and other dirges in the dark

A peek at “local media” during a disaster in the dead of night

Disasters – natural or otherwise – don’t always strike at reasonable hours – and when an insistent pounding on the front door woke me from a deep sleep early in the morning of Friday, March 11, it wasn’t a reasonable hour.

It was 1:30am and our neighbor had woken us to tell us about the hugely incomprehensible 8.9 (later revised to 9.0) earthquake in Japan — and to warn us of the massive tsunami headed our way.

I then proceeded to try to figure out what was really going on — and what, if anything, to do about it. I pored over the tweets for credible news, first relieved that our good friends in Japan were safe, second reading about terrible devastation, in-between baffled by regular life apparently continuing with #ipad2 and #sxsw, and finally trying to parse the warnings about the West Coast of the USA, where I lay awake all night.

tsunami warning san francisco bay area - from http://www.wrh.noaa.gov/mtr/

Tsunami warning San Francisco Bay Area - from National Weather Service at http://www.wrh.noaa.gov/mtr/

On the Web beyond the tweets, I gaped at incredible maps with great red bands all up and down the coast of Northern California – red meaning “warning” – and “warning” apparently meaning, according to the automatically generated Tsunami information I could find, evacuate.

While I tried to parse this information to figure out whether I did, in fact, need to pack my family up and ship out, the official word from San Francisco’s Department of Emergency Management was to “monitor local media for updates.” “Which local media would that be?” said SF friend @jamiedsongs. Good question.

At SFGate, the Web site that backs San Francisco’s major newspaper the San Francisco Chronicle, the lights were on but there appeared to be nobody home.

SFGate in the early morning on March 11, 2011

SFGate in the early morning on March 11, 2011

Though it had apparently been (automatically?) alerted to the major quake and tsunami, the front page was obviously stale to say the least, advising “no warning for CA coast” when the National Weather Service had already stuck us in the red “Tsunami Warning” category. Featured feeds were truly strange (live TV from Al Jazeera? Live blog from WSJ?) or virtually irrelevant (a quake details page leading to California earthquakes).

Automatic news is often worse than no news at all. I desperately wished for the “local media” to wake up and interpret all of this.

The only live person I found anywhere close to SFGate was featured columnist Jeanne Cooper, @Hawaii_Insider, who was putting out actual analysis in real-time and for whom I felt immensely thankful.

There was also sign of life at a site I had never previously relied on for news, California Beat, but this wasn’t entirely reassuring when a masthead mistakenly read “Tsunami evacuations issued for Bay Area.”

Tsunami evacuations on California Beat -- later retracted

Tsunami evacuations on California Beat -- later retracted

retraction

retraction

At 4:49am San Francisco Mayor Ed Lee tweeted with a welcome voice of official authority, at last saying that although San Francisco had activated the Emergency Operations center, there was no evacuation ordered.

But still the giant wave was coming. BART indicated they might close down entirely between peak Friday morning commute hours of 7-9am (or they might not), while waiting to see the extent of the hit on Hawaii (which was thankfully minimal) and then later Crescent City — which was not spared.

At the exact moment of tsunami impact in Crescent City, local newspaper the Daily Triplicate was apparently automatically chirping birth announcements (several weeks late), while thetriplicate.com Web site was down.

Crescent City Daily Triplicate, around 7:30am on March 11, 2011

Crescent City Daily Triplicate, around 7:30am on March 11, 2011

In this age of information overload, I realized I knew where to go for tons information and in real time, but not where to go for the right, local information. It was a bizarre world online throughout the night, but bizarre was trivial compared to the real tragedies unfolding across the Pacific in Japan.

The current big problem of information during disasters is that these places we rely on for local, up-to-date news, like all-too-often the cities themselves, are suffering economic woes. I don’t know much about Crescent City’s Daily Triplicate, but it’s likely to be in as much financial peril at the moment as its devastated harbor city itself.

Aside from wishing the very best and holding out hope for Japan and the global community, I only hope existing news channels can materialize the real opportunities that exist here and survive and evolve, not necessarily in that order. Until then, we have each other, in the middle of the night, on Twitter…


And while Lenin read a book on Marx
The quartet practiced in the park
And we sang dirges in the dark
The day the music died

Don McLean – American Pie

Oh give me a home where the bioswale roams …

On Wednesday last week, I joined the Sustainability Walking Tour led by Larry Morgan at SAP Labs Palo Alto.  Larry toured us through a couple of the buildings on campus, pointing out special sustainable features inside and out.

SAP Labs in Palo Alto is located on land shared by Stanford, and SAP worked closely with Stanford in addition to other prominent local giants in the thought- and technology-leadership space to rig up some super cool sustainability features in our buildings.

Sustainability is a topic close to our hearts, ever more so since we’ve created a family upon this earth. Check out the below for a look at how corporations can — and should — lead the charge in pioneering sustainable technologies, and give us a few cool new vocabulary words while they’re at it: