Thanks to a great internal team at my company called SAP Research, we’ve been treated to a series of visits at SAP in Palo Alto from prominent Silicon Valley social media figures. Last week, we saw Ross Mayfield (Chairman, President & Co-founder of Socialtext — “The first wiki company and leading provider of Enterprise 2.0 solutions”) talk about “Putting Web 2.0 to Work; Social Software in the Enterprise.”
If you haven’t already noticed, “the old notion of the workplace is changing,” says Mayfield.
Employees aren’t punching time clocks anymore. Today, more employees are spending more time working remotely, and many of today’s companies have employees working together on the same projects from different corners of the globe in separate time zones. This creates changes to the way people work. …
Ultimately, the more effortlessly employees can communicate, collaborate and share new insights with one another, the faster an organization can respond to changing customer expectations and business conditions.
This “new world of the workplace” has ramifications that reach far beyond just how you gossip with your colleagues. For example, according to some, instant-messaging-like activity streams such as what we see in microblogs like Twitter have the potential to disrupt or even replace what we know of today as the supply chain. “Web 2.0 technologies re-shape the way Enterprises do business,” underscores Mayfield, “including how their employees communicate and collaborate and how these businesses interact with their partners, suppliers and customers. ” My Twitter-stream tells me this is also a point espoused by Twitterer Steve Gillmor – in his http://www.techcrunchit.com/ blog.
While Mayfield makes a strong, easy-to-understand case for how transformative these technologies are to the Enterprise, he also expresses understanding for the common issue of Enterprise-internal social media adoption. Not only is it tricky to “keep your work identity separate from your personal identity,” it also can be seen as hard to open up YET ANOTHER channel when you’re already overloaded with your email inbox.
One key to this — especially internally — is to “use your own social network as the filter.” You may not have called it “social networking” before, but you have already been working this way since your first day on the job — and here I don’t just refer to engineer-hackers who have been wielding the backchannel for a number of years already through IRC and other chat functionality. “The way people solve exceptions is by turning to their internal network inside their company,” Mayfield continues. In some ways, the new media are merely underscoring the importance of the old notions such as influence and popularity. While that’s hardly news, never before has it been as easy to interact with — and add to — your social network, despite company, physical, and even geo-political boundaries.
As a case in point, in the same SAP Research series, a couple weeks ago, we got to watch another prominent social media figure, Evan Prodromou (the developer and entrepreneur behind microblogging site Identi.ca and its software foundation, Laconica) also hold forth about the point of this newish phenomenon of “Enterprise microblogging.” Prodromou’s bottom line seems to be that while microblogging is here to stay, Twitter may be a passing fancy, and the key is in opening up the infrastructure and providing the foundational tools. Drawing an analogy between how Apache was instrumental in pushing the Web forward, his open source Identi.ca / Laconica platform paints a future of “a different microblog universe” in which “the future is a federated microblogging world” involving “thousands to millions of microblogging services, all interconnected by an open protocol.” Calling Laconica “the WordPress of microblogging,” Prodromou says he hopes it will play the same kind of role “that Sendmail and Apache have played in their respective digital media.”
But Prodromou openly pondered whether the notions of influence, so key to external social networks, would be as relevant inside an Enterprise. While who’s “important” and who’s an influencer inside of your company may hardly be who you’re having cocktails with on Saturday night, who you “follow” and connect with via your internal social networks is going to be a growing trend to watch. Is everyone going to automatically be following everyone, or do you follow the “right” people? Are you yourself considered “an influencer” at your company?
One bottom-line of clarity for microblogging in the Enterprise upon which people agree is the ease of adoption. The biggest impediment to the use of social media (not just inside the Enterprise) is to ramp up users to the software. “Getting users to use social media is very difficult,” says Prodromou, but “microblogging makes this MUCH easier. If you can get people to use short status updates, you get a lot of the benefits of the Enterprise 2.0 idea without a lot of pain from end-users.” Concepts of networking, of groups, of following and followers and of influence – they’re all there as much as on a more intensive application such as Facebook or Cubetree, but all you need to do is write 140 characters every now and then about what you’re doing. “The training time will be about 10-15 minutes” to use microblogging.
In the end, whether online or offline, internally or externally, micro- or macro-blogging, it’s the “combination of people and tools that make up how this is going to work.” The people — YOU — are the key to the transformation of any Enterprise.
Partially abridged from an Enterprise-internal blog post.